Business Challenges
Before engaging with WECO, Invacare faced several challenges with their existing commerce and CRM stack:
High recurring license costs associated with SAP C4C and SAP Commerce Cloud
Complex architecture with multiple cloud platforms, middleware layers, and integrations
Limited flexibility to tailor commerce workflows to SAP-specific pricing, quoting, and approval processes
Ongoing operational overhead required to maintain and support multiple third-party platforms
Data Synchronization Issues that prevented quotes & documents from being visible across systems[JC2.1][AB2.2]
In addition, Invacare was actively evaluating overall ERP and platform run-rate costs across North America, which highlighted SAP Commerce and C4C as major cost drivers.
Prior-State Architecture
In the prior state, Invacare’s digital commerce landscape included:
SAP S/4HANA as the system of record
SAP C/4HANA (C4C) for customer experience and sales functionality
SAP Commerce Cloud for dealer and web commerce
CPI, PI/PO, and additional middleware components for integration
Multiple third-party tools for pricing, documents, dealer management, and analytics
This architecture increased both licensing costs and integration complexity while limiting Invacare’s ability to move quickly.
Solution:
WECO Headless Commerce
Invacare selected WECO to replace SAP C4C and SAP Commerce Cloud with a single, SAP-native, headless commerce solution.
WECO was deployed directly within Invacare’s SAP environment and paired with a modern Angular-based UI, eliminating the need for a separate commerce platform while preserving full SAP pricing, quoting, and order management logic.
Key Capabilities Delivered
As part of the WECO implementation, the following capabilities were delivered:
Implementation Approach
The WECO implementation followed a structured, SAP-first delivery model:
The implementation was delivered as a focused project with a clear scope, timeline, and cost structure.
Results and Business Impact
By eliminating SAP C4C and SAP Commerce Cloud licenses, Invacare achieved:
Conclusion
Invacare’s transition from SAP C4C and SAP Commerce Cloud to WECO demonstrates how organizations can modernize digital commerce while significantly reducing costs. By embedding commerce directly into SAP, Invacare simplified its architecture, improved agility, and unlocked meaningful recurring savings.
WECO enabled Invacare to maintain enterprise-grade SAP functionality while delivering a modern, headless commerce experience tailored to their business.
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