Business Challenges
Before engaging with WECO, Invacare faced several challenges with their existing commerce and CRM stack:
High recurring license costs associated with SAP C4C and SAP Commerce Cloud
Complex architecture with multiple cloud platforms, middleware layers, and integrations
Limited flexibility to tailor commerce workflows to SAP-specific pricing, quoting, and approval processes
Ongoing operational overhead required to maintain and support multiple third-party platforms
Data Synchronization Issues that prevented quotes & documents from being visible across systems[JC2.1][AB2.2]
In addition, Invacare was actively evaluating overall ERP and platform run-rate costs across North America, which highlighted SAP Commerce and C4C as major cost drivers.
Prior-State Architecture
In the prior state, Invacare’s digital commerce landscape included:
SAP S/4HANA as the system of record
SAP C/4HANA (C4C) for customer experience and sales functionality
SAP Commerce Cloud for dealer and web commerce
CPI, PI/PO, and additional middleware components for integration
Multiple third-party tools for pricing, documents, dealer management, and analytics
This architecture increased both licensing costs and integration complexity while limiting Invacare’s ability to move quickly.
Marie DeRuchie
IT Business Process Architect
“The team was great to work with. Ashley and Christian were very familiar with SAP and made the project a breeze. Ashley’s communication was clear and she knew exactly what questions to ask to help us successfully complete the project.”
Solution:
WECO Headless Commerce
Invacare selected WECO to replace SAP C4C and SAP Commerce Cloud with a single, SAP-native, headless commerce solution.
WECO was deployed directly within Invacare’s SAP environment and paired with a modern Angular-based UI, eliminating the need for a separate commerce platform while preserving full SAP pricing, quoting, and order management logic.
Key Capabilities Delivered
As part of the WECO implementation, the following capabilities were delivered:
Headless commerce embedded directly in SAP
Custom user roles and authorization models
Dealer and customer-specific pricing and discount controls
Quote approval workflows
Quote PDF generation and email delivery
Dealer & Service locator with SAP-backend data and mapping
Account Inquiry form created for potential customer registrations.
Serial number lookup
Migration of existing SAP Commerce users into WECO
Implementation Approach
The WECO implementation followed a structured, SAP-first delivery model:
Deployment of the latest WECO release within SAP
Configuration and branding of the Angular UI to match Invacare’s identity
Development of custom APIs and ABAP programs where required
Close collaboration with Invacare’s SAP BASIS and security teams
Unit testing, internal training, and go-live support
The implementation was delivered as a focused project with a clear scope, timeline, and cost structure.
Margaret Sheldon
Senior Analyst, Revenue Operations
“Ashley Brown was an excellent contractor to work with. She was thorough and quick to assist whenever issues or questions arose. She was truly a team player, and I would highly recommend her for any future projects.”
Results and Business Impact
By eliminating SAP C4C and SAP Commerce Cloud licenses, Invacare achieved:
Over $1,000,000 in annual license cost savings
Reduced long-term platform and support costs
Fewer platforms and integrations to manage
Commerce logic aligned directly with SAP pricing and order management
Reduced dependency on external middleware
Faster enhancements and UI changes
Greater control over dealer and customer experiences
SAP-native approach that scales with Invacare’s ERP roadmap
Option to bring support and development of the ecommerce front end in-house[
Conclusion
Invacare’s transition from SAP C4C and SAP Commerce Cloud to WECO demonstrates how organizations can modernize digital commerce while significantly reducing costs. By embedding commerce directly into SAP, Invacare simplified its architecture, improved agility, and unlocked meaningful recurring savings.
WECO enabled Invacare to maintain enterprise-grade SAP functionality while delivering a modern, headless commerce experience tailored to their business.
