Aebi Schmidt replaced its outdated warranty system with a streamlined online portal for dealers and large customers. Focused on reducing errors and processing delays, the new portal allows users to register machines, submit claims, and upload documents—fully integrated with SAP and ready for future service automation.
Project Overview
The Aebi Schmidt Group, a global manufacturer of smart systems for surface cleaning and maintenance, modernized its warranty service workflows by launching a SAP-integrated customer portal using WECO Service Management.
Project Challenge
The existing warranty system was partially manual and error-prone, leading to incomplete submissions, inconsistent data, and unnecessary delays. A new solution was needed to:
Streamline machine registration and warranty claim processing
Reduce customer service overhead
Ensure integration with SAP SD and CS modules
Project Approach
Aebi Schmidt used WECO’s Service module to extend its existing B2B customer portal with warranty management features. WECO enabled:
Guided data entry with validation
File uploads and document management
Centralized user management and permission settings
Seamless SAP integration
Sven Kloppmann
Head of After Sales Excellence
"We are very satisfied with the rapid implementation of the new warranty processing system by WECO. It has eliminated the need for manual steps and improved the user experience compared to our previous warranty portal solution."
Project Results
In just a few months, Aebi Schmidt deployed a robust solution with significant improvements:
Streamlined Workflows: Dealers can submit complete claims with fewer errors
Faster Processing: Internal teams reduced time spent on verification and data correction
Unified Portal: Warranty tools integrated into existing customer experience
Future Flexibility: Easily extendable to self-service ticketing and service upsell modules
Summary
With WECO, Aebi Schmidt delivered a modern service experience for dealers and distributors, proving that even complex B2B processes like warranties can be digitized and automated effectively.